Refund policy
30-Day Return Policy
We want you to shop with confidence. If you are not satisfied with your purchase, we’re here to help.
We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must:
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Be unused and in the same condition that you received it
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Be in its original packaging
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Include proof of purchase
Items sent back without first requesting a return will not be accepted.
How to Start a Return
To request a return, please contact us at:
support@bokedialloube.store
Once your return request is reviewed and approved, we will provide you with instructions on how to proceed.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item is:
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Damaged
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Defective
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Incorrect (wrong item received)
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery and include clear photos so we can resolve the issue quickly.
Non-Returnable Items
We do not accept returns for:
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Sale items
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Gift cards
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Personalized or custom products
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Perishable goods
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Personal care items
If you are unsure whether your item qualifies for return, please contact us before sending it back.
Exchanges
To exchange an item, please follow the return process first. Once the return is approved, you may place a new order for the replacement item.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 5–10 business days. Please note that your bank or credit card provider may take additional time to process the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
support@bokedialloube.store